Privacy Policy

Last update: 11/02/2024

This Privacy Policy describes how BoilJet (the «Site», «we», «us», or «our») collects, uses and discloses your personal information when you visit, use our services or make a purchase on boiljet.com (the «Site») or otherwise communicate with us (collectively, the «Services»). For purposes of this Privacy Policy, «you» and «your» refer to you as a user of the Services, whether you are a customer, website visitor or other individual whose information we have collected in accordance with this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you consent to the collection, use and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on the Site, update the «Last Updated» date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as detailed below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses set forth below, we may use the information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligation, enforce any applicable terms of service, and protect or defend the Services, our rights and the rights of our users or others.

What Personal Information We Collect The types of personal information we collect about you depend on how you interact with our Site and use our Services. When we use the term «personal information,» we mean information that identifies, relates to, describes or can be associated with you. The following sections describe the specific categories and types of personal information we collect.

Information We Collect Directly From You Information you provide directly to us through our Services may include:

• Basic contact details including your name, address, telephone number, email address.
• Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.
• Account information including your username, password, security questions.
• Purchase information including the items you view, place in your cart or add to your wish list.
• Customer service information including information you choose to include in communications with us, for example, when you send a message through the Services.

Some features of the Services may require you to provide certain information about yourself directly to us. You may choose not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect Through Cookies We also automatically collect certain information about your interaction with the Services («Usage Data»). To do this, we may use cookies, pixels and similar technologies («Cookies»). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information related to your interaction with the Services.

Information We Collect from Third Parties Finally, we may obtain information about you from third parties, including service providers and vendors who may collect information on our behalf, such as:

• Companies that support our Site and Services, such as Woocommerce.
• Our payment processors, who collect payment information (e.g., bank account information, credit or debit card information, billing address) to process your payment in order to fulfil your orders and provide you with products or services you have requested, to perform our contract with you.

When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of information provided by third parties and are not responsible for the policies or practices of third parties. For more information, please see the section below, Third Party Websites and Links.

How We Use Your Personal Information to Provide Products and Services. We use your personal information to provide the Services to you in order to perform our contract with you, including processing your payments, fulfilling your orders, sending you notifications regarding your account, purchases, returns, exchanges or other transactions, creating, maintaining and managing your account, arranging shipments, facilitating returns and exchanges, and allowing you to post reviews. Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send you marketing, advertising and promotional communications by email, text message or post, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites. Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password or other login details with anyone else. If you believe your account has been compromised, please contact us immediately. Communicating with you. We use your personal information to provide you with customer service and to improve our Services. This is in our legitimate interests to be responsive to you, to provide you with effective services and to maintain our business relationship with you.

Cookies Like many websites, we use Cookies on our Site. For specific information about the Cookies we use in relation to the operation of our Woocommerce shop, please see https://www.woocommerce.com/legal/cookies. We use Cookies to enhance and improve our Site and our Services (including to remember your actions and preferences), to run analytics and to better understand user interaction with the Services (in our legitimate interests to administer, improve and optimise the Services). We may also allow third parties and service providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to delete or reject Cookies through your browser controls. Please note that deleting or blocking Cookies may negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to function improperly or no longer be available. In addition, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.

How We Disclose Personal Information In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

• With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analysis, customer support, cloud storage, fulfillment and shipping).
• With business and marketing partners, including Woocommerce, to provide services and advertising for you. Our business and marketing partners will use your information in accordance with their own privacy notices.
• When you direct, request or otherwise consent to our disclosure of certain information to third parties, such as to send you products or through the use of social media widgets or login integrations, with your consent.
• With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
• In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligation (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights and the rights of our users or others.

We have disclosed, in the past 12 months, the following categories of personal information and sensitive personal information (denoted with an *) about users for the purposes set out above in «How We Collect and Use Your Personal Information» and «How We Disclose Personal Information»:

Category Categories of Recipients Identifiers such as basic contact details and certain order and account information Business information such as order information, purchase information and customer service information Internet or similar network activity, such as Usage Data Vendors and third parties who perform services on our behalf (such as Internet service providers, payment processors, fulfillment and shipping partners, customer support partners and data analytics providers) Business and marketing partners Affiliates We do not use or disclose sensitive personal information for purposes of inferring characteristics about you.

User Generated Content The Services may allow you to post product reviews and other user-generated content. If you choose to submit user-generated content to any public area of the Services, this content will be public and accessible by anyone.

We do not control who will have access to information you choose to make available to others, and we cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information you make publicly available, or for the accuracy, use or misuse of any information you disclose to or receive from third parties.

Third Party Websites and Links Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness or reliability of information found on these sites. Information you provide in public or semi-public places, including information you share on third party social media platforms, may also be viewed by other users of the Services and/or users of those third party platforms without limitation as to its use by us or any third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or their owners or operators, except as disclosed on the Services.

Children's Data The Services are not intended for use by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you can contact us using the contact details below to request that it be deleted.

As of the Effective Date of this Privacy Policy, we have no actual knowledge that we «share» or «sell» (as those terms are defined under applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information Please note that no security measures are perfect or impenetrable, and we cannot guarantee «perfect security». In addition, any information you send to us may not be secure in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information with us.

How long we retain your personal information depends on a number of factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights and Choices Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may refuse your request as permitted by law.

Right of Access / Right to Know. You may have the right to request access to the personal information we maintain about you, including details regarding the ways in which we use and share your information. Right to Delete. You may have the right to request that we delete personal information we hold about you. Right to Amend. You may have the right to request that we correct inaccurate personal information we maintain about you. Right to Portability. You may have the right to receive a copy of the personal information we maintain about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions. Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information. Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent. Appeal: You may have the right to appeal our decision if we decline to process your request. You can do this by responding directly to our refusal. Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders you have placed.

You can exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable law, you may designate an authorised agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require the agent to provide proof that you are authorised to act on your behalf, and we may require you to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.

Complaints If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us using the contact details provided below, or to lodge your complaint with your local data protection authority.

International Users Please note that we may transfer, store and process your personal information outside of the country in which you live, including the United States. Your personal information is also processed by staff and service providers and third party partners in these countries.

If we transfer your personal information outside Europe, we will rely on recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses, or equivalent contracts issued by the relevant UK competent authority, as applicable, unless the transfer of data is to a country determined to provide an adequate level of protection.

Contact If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of the rights available to you, please email us at info@boiljet.com or contact us at BoilJet, BoilJet's address.

SMS We value your privacy and the information you consent to share in connection with our SMS marketing service. We use this information to send you text notifications (for your order, including abandoned cart reminders), text marketing offers and transactional texts, including requests for reviews from us.

Our website uses cookies to keep track of the items you place in your shopping cart, including when you have abandoned your shopping process. This information is used to determine when to send cart reminder messages via SMS.